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Ewolucja systemów, Eksploatacja podz. III
Essentials of Management Information Systems 8e - Index, Angielskie [EN](4)(2)
[ Pobierz całość w formacie PDF ]Index
Name Index
Barger, Dave, 74
Bassler, David, 439
Benioff, Mark, 256
Bezos, Jeff, 152
Biczak, Laureen, 398
Blank, Paul, 433
Blumenthal, Richard, 311
Bock, Lazlo, 53
Brin, Sergey, 209, 225
Burnett, Leo, 35
LaNeve, Mark, 87
Liker, Jeffrey, 44
Lin, Yung-Sun, 237
Litan, Avivah, 263
Lovell, Roger, 158
Trenga, Thomas, 339
Tupper, Earl, 39
VanDerSnick, Roger, 158
Washkewicz, Donald, 89
Welch, Alex, 297, 298
Whitman, Meg, 309
Winship, Jason, 137
Wise, Brownie, 39
MacAskill, Don, 153
Matthews, Pat, 153
Mayer, Marissa, 227
McCann, Chris, 101
McCann, Jim, 101
McKey, Bonnie, 311
Mehta, Bobby, 365
Mitchell, Robert Shelton, 175
Mitnick, Kevin, 236
Montgomery, Kathryn, 441
Morrisette, Cherie, 175
Mott, Randy, 185
Mumford, Michael, 53
Yang, Jerry, 209
Carr, Nicholas, 152
Casey, Jim, 16
Chatterjee, B., 398
Chung, Anshe, 34
Clark, Sarah, 433
Cohen, Jeff, 74
Columbus, Christopher, 6
Cotton, Rick, 111
Crystal, Darren, 297, 298
Cuban, Mark, 4
Organizations Index
ABC Cookies, 369
Acxiom, 416
Adidas, 35, 36
Advanced Micro Design (AMD), 7
AdWords, 226
Airborne Express, 16
Ajax Boiler, 206
Alaska Airlines, 284
Alcan Packaging, 61
Allot Communications, 255
AltaVista Babel Fish, 145
Amazon Web Services (AWS), 152
Amazon.com, 81, 90, 91, 93, 112, 152, 153,
240, 300, 310, 327
AMD. See Advanced Micro Design (AMD)
America Online (AOL), 112, 226
American Airlines, 316
American Apparel, 35
American Idol, 320
American Port Services, 276, 277
American University, 441
Ann Taylor, 96
AOL, 204, 227, 321. See America Online
(AOL)
Apache, 140, 209
Apple Inc., 8, 79, 81, 85, 112, 310, 328
Arizona State University, 137
Ashford.com, 323
Ask.com, 226
AT&T, 191, 201, 321
AT&T Wireless, 320
AutoNation, 86, 87, 88
Axia NextMedia Corp., 243
Neelman, David G., 75, 76
Nowitzki, Dirk, 4
O’Reilly, Bill, 237
Oberwager, Brad, 98
Omidyar, Pierre, 308
Oxley, Michael, 244
Deacetis, Deborah, 370
Deming, W. Edwards, 100
Descartes, Rene, 419
Detelich, Tom, 366
Donnas, The, 311
Dulle, Mark, 395, 396
Page, Larry, 209, 225
Parker, W. Douglas, 339
Pasick, Adam, 36
Pell, Barney, 153
Pizzi, Charles, 267
Polisar, Joseph M., 175
Porter, Michael, 82
Pyykkonen, Martin, 309
Eakes, Martin, 365
Filo, David, 209
Ford, Rollin, 219
Francis, Bruce, 257
Frasch, Ron, 23
Friedman, Jason, 327, 328
Friedman, Joe, 327
Friedman, Thomas, 6–7, 327
Reuters, Adam, 36
Rideout, Vicky
Roche, Liz, 76
Rosedale, Philip, 34
Rotenberg, Marc, 416
Ryan, Claude, 16
Golding, Daniel, 153
Goldstein, Mark H., 328
Gray, Jim, 186
Hannifin, Parker, 92
Highsmith, Douglass, 395
Hoover, J. Edgar, 416
Hurd, Mark, 185
Sadove, Stephen, 23
Sannier, Adrian, 137
Sarbanes, Paul, 244
Scheck, Barry, 175
Selipsky, Adam, 152
Sheth, Rajen, 136
Shmuger, Marc, 111
Simon, H.A., 335
Simpson, O.J., 175
Skoll, Jeff, 308
Solove, Daniel J., 416
Stewart, Nancy, 186
Stockdale, Howard, 219
B.J.’s Wholesale Club, 243
Bain and Company, 36
Ball State University, 255
Bank Of America, 94
Bank of America, 320
Bank One Corporation, 94
Barnesandnoble.com, 327
Beaver Street Fisheries, 219
Bell, 9
Best Buy, 80, 327, 329
Beth Isael Medical Center, 358
Jackson, Michael J., 87
Jobs, Steve, 80
Juran, Joseph, 100
Kant, Immanuel, 419
Konopka, Sheila, 90
Kraut, Robert, 439
Lamb, Archie, 263
Lance, James, 185
Thompson, Greg, 287
I-1
I-2
Index
BigCharts.com, 313
Bill Blass, 23
BitTorrent, 110–112
BizRate.com, 361
BlackBerry, 213
Blinkx.com, 211
Blockbuster, 112, 306
Blogger.com, 315
Blue Martini, 327, 328
BlueNile, 91
BluePages, 356
Boeing, 318
Bon-Ton Stores, 185
Boston Market, 416
Bristol-Myers Squibb, 412
Brocade Communications, 412
Bureau of Medical Services, 397
Burger King, 87, 311, 441
Business Software Alliance, 427
Buy.com, 323
Dow Jones News/Retrieval, 58
Dun & Bradstreet, 416
DuPont, 359
Dynamic Smart Cooling, 128
Hired Hand Technologies, 16
Home Run Derby, 35
HomeGoods, 262
Hotjobs.com, 31
HP, 39, 97, 131, 139, 143, 144, 146
HSBC, 128
HSBC Mortgage Services, 365
Hyatt, 189
E*Trade Financial, 131, 313, 327
EarthLink, 201
Eastern Mountain Sports (EMS), 331, 332
eBay, 36, 91, 95, 205, 240, 297, 300, 306, 308,
309
globalization and, 7
Elastic Compute Cloud (EC2), 152
Electronic Privacy Information Center, 416
Elie Tahari Ltd., 379
Emerson Network Power, 128
Enron, 244, 412
Expedia, 300
Experian-Scorex, 366
IBM, 35, 66, 97, 98, 102, 115, 116, 125, 131,
139, 144, 356
IdenTrust, 253
Ikea, 434
Information Builders, 9, 379
InnovationNet, 95
Institute of Electrical and Electronics Engineers
(IEEE), 216
InStyle, 395
Intel, 7, 99, 131, 320, 356
Intel Centrino, 189
Intel Corporation, 66, 189
Interactive Session on Organizations, 43, 86,
255, 286, 355
Interactive Session on People, 338
Interactive Session on Technology, 237
Internet Architecture Board (IAB), 202
Internet Corporation for Assigned Names and
Numbers (ICANN), 202
Internet2, 203
InterWorld Corp, 327
Invacare, 287
iPod, 81, 85
IRS, 365, 416
iTunes, 8, 91, 310, 327
iWay, 331
Facebook, 66, 298, 308
Fair Isaac Corp, 365
Famous Footwear, 165
FBI. See Federal Bureau of Investigation (FBI)
Federal Bureau of Investigation (FBI), 175
Federal Express, 215
Federal Trade Commission (FTC), 421
FedEx, 6, 43, 93, 316
Fidelity Homestead, 263
Financial Corporation, 94
FleetBoston, 94
Flickr, 211
Florida Department of Law Enforcement, 263
FoodTrader.com, 319
Ford, 87, 88, 107
Forrester Research, 136, 179, 206, 264
Fossil, 434
Fox Interactive Media, 311
Fox Network, 320
Freemerchant.com, 324
Friendster, 66
Cablevision, 191, 205
Cardozo School of Law, 175
Carnegie-Mellon University, 439
CarsDirect, 107
Caterpillar Corporation, 99
Center for Digital Democracy, 441
Center for Responsible Lending, The, 365, 366
Champion technologies, 248
Chanel, 23
Chase, 94
CheckFree, 322
ChoicePoint, 415
Chrysler Corporation, 86, 87, 88, 99
CinemaNow, 110–112, 310
Cingular, 213
Circuit City, 36, 327, 329
Citibank, 10, 97, 320
Citigroup, 99, 121
Clickshare, 321
Coca-Cola, 271
College Board, The, 416
Comcast, 191
Compaq, 146
Compass Bank, 338
Computer Crime Research Center, 237
Con-Way Transportation, 347
Costco, 219
Counterpane, 255
Craigslist, 308
Crayon, 35
Crescendo Design, 36
Cross-Country Transport, 71
J&R Computer World, 327
J&R Electronics, 327, 328
J&R Music World, 327
J.B. Hunt, 290
J.C. Williams Group, 329
Javelin Strategy & Research, 237, 264
JC Penney, 9, 301, 395
JetBlue, 74, 338
JPMorgan, 94
JPMorgan Chase, 94, 103
Gainesville Police Department, 263
Gartner Consulting Firm, 263
Gartner Group, 179
General Electric, 94, 98, 137, 416
General Mills, 441
General Motors, 98, 99
George Washington University, 416
Girl Scouts, 369
Global Crown Capital, 309
GM, 87, 88
GoIndustry, 307
Google, 6, 7, 52, 53, 81, 85, 91, 97, 111–112,
128, 135, 136, 137, 144, 182, 205, 209,
210, 211, 225, 240, 300, 301, 308, 311,
320, 321
Google Product Search, 361
Grokster, 427
Guardent, 255
Guba.com, 110–112
GUESS Jeans, 65, 96
K2 Network, 230
Kaboodle, 310
Kaiser Family Foundation, 440–441
Kellwood Co., 276
Kmart, 285
Kodak Gallery, 297
Koret of California, 276
Kurant, 308
Dallas Mavericks, 4–5
Dartmouth College, 216
Dassault Systems, 102
Degree Controls Inc., 128
Del.icio.us, 298, 355
Dell, 36, 90, 131, 146, 277
Dell Computer Corporation, 85
Deloitte, 268
Delta Airlines, 101
Denver Health and Hospital Authority, 127
Digg, 298, 355
Dollar Rent-A-Car, 139, 140
Dorfman Pacific, 395
DoubleClick, 226, 415
Dovetail Associates, 370
L.L. Bean, 101, 301, 313
Lands’ End, 85, 314, 317
Leiner Health Products, 57
Levi Strauss, 96
Lexus, 100
Linden Lab, 34–37, 153
LinkedIn.com, 66, 356
Linux, 140
Lions Gate, 110–112
LiveJournal.com, 315
Lockheed Martin, 318
Louis Vuitton, 23
Louise’s Trattoria, 170
Harrah’s Entertainment, 171
Harris interactive, 236
Haworth Incorporated, 62
Hershey Foods, 285, 286
Hewlett-Packard. See HP
Hewlett-Packard (HP), 115
Hilton Hotel, 86, 320
Index
I-3
Loyalty Lab, 327, 328
Oracle, 40, 165, 218, 256, 271
Oracle-Siebel Systems, 63
Oscar de la Renta, 23
Starbucks, 99
StarMedia, 310
Stonyfield Farms, 316
StubHub, 308
StyleHive, 298, 310
Sun Microsystems, 115, 128, 129, 131, 135,
139, 144, 153, 356
SunGard Availability Services
Sunsweet Growers Inc., 293
Symantec, 255
Synergy Sports Technology, 4–5, 12, 15
MaineCare, 397
Major League Baseball (MLB), 35
MapQuest, 71
Marshalls, 262
McDonald’s, 99
McKinsey and Company, 65, 356
Medco Health Solutions, 237
MeetMoi, 320
Merrill Lynch, 359
Metacafe, 111–112
MGM, 110–112
Microsoft, 10, 97, 426
Microsoft Network, 201
Millsberry.com, 441
MLB. See Major League Baseball (MLB)
MobiTV, 320
Monster.com, 31
Morpheus, 427
Movielink, 110–112, 310
Mozilla, 135
MSN, 210, 227
MSNBC, 320
MTV, 80
MySimon, 211, 361
MySpace, 36, 66, 111–112, 177, 178, 227, 297,
298, 308, 311, 321, 356
Pacific Coast Producers, 219
Pacific Northwest, 284
Paramount, 110–112
Parker Hannifin Corporation, 89
Parmalat, 412
Patriots’ Trail Girl Scout Council, The, 370
PayPal, 85, 240, 308, 321
Pearson Prentice Hall, 145
PeopleSoft, 218, 271, 280
Pepsi, 320
Phoenix Suns, 4–5
Photobucket, 297, 298, 313
Pinnacle West Capital Corporation, 381
Pitney Bowes, 213
Polaroid, 316
Pomona Valley Hopital Medical Center, 128
Potomac Hospital, 206
Powerset, 153
Priceline.com, 323
Procter & Gamble (P&G), 95, 137, 143, 274,
311, 320, 340, 352, 356
ProStores, 308
T-Mobile, 213
T.J. Maxx, 262
TAL Apparel Ltd., 9
Tasty Baking Companies, 267, 268
Tastykake, 267
TellMe, 321
Teradata, 186
Texas Bar Code Systems, 395
ThisNext, 310
Time Warner, 111–112, 205
TJX Companies, 233, 262, 264
Tower Records, 79
TransUnion, 238
Trend Micro, 238
Tupperware, 39
Typepad.com, 315
Quad Graphics, 128
R.E.I., 313
Radio Shack, 434
Raytheon, 318
RealNetworks, 34–37, 310
RedEnvelope, 91
Reebok, 35, 96
Reuters, 36, 313
Revver, 111–112
Rhino Entertainment, 80
U.S. Army, 388
U.S. Department of Defense, 200, 238, 241
U.S. Department of Education, 409
U.S. Department of Homeland Security, 241
U.S. Department of Justice, 237
U.S. Federal Trade Commission, 243
U.S. National Aeronautics and Space
Administration (NASA), 21
U.S. Navy, 392
U.S. Patent Office, 427
U.S. Secret Service, 263
UBS Financial Services, 359
United Parcel Service (UPS), 6, 15, 16, 17, 43,
93, 316
Universal, 110–112
Universal Pictures, 111–112
University of Oklahoma, 53
University of Pittsburgh Medical Center, 129
University of Pittsburgh Medical Center
(UPMC), 115, 116
University of Washington, 175
University of Wisconsin, 175
UPS. See United Parcel Service (UPS)
UPS Supply Chain Services, 276
US Airways, 339
US Internet Corp, 128
USAData, 416
Napster, 327, 427
NASA. See U.S. National Aeronautics and
Space Administration (NASA)
NASCAR. See National Association for Stock
Car Auto Racing (NASCAR)
National Association for Stock Car Auto Racing
(NASCAR), 157, 158
National Basketball Association (NBA), 3–5,
12, 15, 22
National Highway Traffic Safety
Administration, 107
National Hurricane Center, 121
National Oceanic and Atmospheric
Administration (NOAA), 121
National Telecommunications and Information
Administration (NTIA), 439
NBA. See National Basketball Association
(NBA)
NBC Universal, 111–112, 227
Neiman Marcus, 23
Neoview, 186
Netflix, 112, 306
Netscape, 135
Netscape.com, 299
NetZero, 201
New Look, 434
New York Times, The, 226
New York University, 358
News Corporation, 227, 320
Next-Generation Internet (NGI), 203
Nike, 314
Nissan, 320
Nomura, 189
Nordstrom, 23, 100
Northwest Airlines, 316
Saab U.S.A., 43, 63
Sabre Airline Solutions of Southlake, 76
Saks Fifth Avenue, 22, 23
Salesforce.com, 256, 280
Sam’s Club, 263
Santa Clara University, 175
SAP AG, 66, 268, 270
Schneider Logistics, 290
Scottrade, 327
Sears, 36, 84, 301
Second Life, 34–37
Secret Sparkle, 311
Securities and Exchange Commission, 323
SF Bay Pediatrics, 136
Shopping.com, 226, 308
Shutterfly, 297
Siebel Systems, 280
Siemens Medical Systems, 358
Simple Storage Service (S3), 152
Skidmore, Owings & Merrill LLP, 358
Skype Technologies, 205, 308
SmugMug Inc., 153
Snapfish, 297
Sony, 99
Sony Pictures, 110–112
Sophos, 240
Southwest Airlines, 139
SpectorSoft Corporation, 206
Sprint, 213, 320
SSA Gobal, 271
Stanford University, 209
Valista, 321
Vanguard’s Graphical Performance Series
(GPS), 90
VCast, 321
Verdiem Corp., 128
VeriSign, 253, 255
Verizon Corporation, 9, 191, 213
Verizon Wireless, 128, 321
VistaPrint, 314
Office Depot, 313
1-800-Flowers, 35, 101
Online Management raining Inc. (OMT Inc.),
342
Wal-Mart, 8, 79, 80, 81, 84, 90, 112, 185, 186,
218, 219, 240, 263, 277, 301, 327, 395,
432, 433, 434
I-4
Index
Wall Street Journal Online, The, 209
Wall Street Journal, The, 313
Warner Brothers, 110–112
Warner Brothers Entertainment, 111–112
Warner Music Group, 80
Washington Mutual, 103
WebFOCUS, 331
Webmail.us, 152
WebSphere, 139
Wells Fargo, 103
Whirlpool, 275, 357
Wikipedia, 66, 211, 300
World Wide Web Consortium,
The (W3C), 202
WorldCom, 244, 412
Worldwide Household International Revolving
Lending Systems, 365
Nokia, 356
NTT DoCoMo, 321
Autonomic computing, 127
Authorization management systems, 247
Rolls Royce PLC, 318
Bagle as malicious code, 235
Bandwidth, 200
Banking, 320
Batch processing, 125
Benchmarking, 93, 101
Benefits determining, 387
Best practices defined, 93
Biometric authentication, 250
BlackBerrys, 5–6, 119
Blogosphere, 315
Blogroll, 315
Blogs, 212
Bluetooth, 214–215, 233
Botnet, 237
Boundaries maintaining personal, 430
Broadband, 192
Broadband Cellular Wireless, 216–217
Bugs, 242
Bullwhip effect, 273, 274
Bus topology, 198
Business
components of, 41–47
four functions of, 42
information systems in, 67–69
managing, 45–46
processes of, 43
Business continuity planning, 248
Business intelligence (BI), 57, 171.
See also Decision-support systems (DSS)
Business models as business objective, 7–10
defined, 8–9
Business problems dimensions of, 20
Business process reengineering, 103
Business processes competing, 102–105
defined, 14
Business-to-business electronic commerce
(B2B), 313, 317–319
Business-to-consumer electronic commerce
(B2C), 313
Screen Digest, 111–112
See Me TV, 320
Sundia, 98
SwissAir, 64, 65
Toyota Production System (PS), 10, 36, 43, 44,
98, 312
TPS. See Toyota Production System (PS)
Virgin Entertainment Group, 205
Virgin Mobile Australia, 174
Vodafone Group PLC, 321
Volkswagen Group, 318
Volvo, 121
Xanga.com, 315
Xerox, 146
XWave, 397
WiPro, 381
Subject Index
3G, 321
Acceptable use policy (AUP), 247
Acceptance testing, 376
Access control, 249–250
Access data dictionary
features of, 168
Accountability, 418, 428
Accounting
information systems and, 22–24, 50–51
Accounts receivable
system for, 51
Accumulated balance digital payment
systems, 321, 322
Activplant Performance Management
Systems, 44
Administrative controls, 245
Adobe GoLive, 138
Adobe PageMaker, 134
Advertising
on the Internet, 6–7
Ajax, 138
America Online, 429
Analog signals versus digital, 196
Analytical CRM, 282–283
Andons, 44
Antivirus software, 252
Apple Safari, 242
Applets, 137
Application controls, 246
Application generator, 133
Application layer, 196
Application programming languages, 132
Application proxy filtering, 251
Application servers, 122
Application software, 118
Application software packages, 133, 380
Artificial intelligence (AI), 346
Assembly Line Control System (ALCS), 44
Associations defined, 173
Attributes defined, 160
Audio input, 124
Audio output, 124
Auditing
role of, 248
Authentication, 249
Authorization policies, 247
Yahoo!, 91, 144, 182, 201, 204, 210, 226, 308,
321, 323, 324
Yeshiva University, 175
YouTube, 110–112, 210, 226, 308, 320
Zebra Technologies, 396
International Organizations
Index
Activplant, 44
Australia Trade Now, 182
Australian Business Register, 182
BAE Systems, 318
Body Shop International, 174
CIRRUS, 10
Clarion Malaysia, 102
Deutsche Bank, 248
Dresdner Kleinwort, 356
C, 132
Cable Communications Policy Act of 1984, 421
Cable internet connections, 201
Cable modems, 232
CAD. See Computer-aided design (CAD)
Capacity planning, 142
Career
information systems, 22–29
Carpal tunnel syndrome (CTS), 432
See also Health risks
Case-based reasoning (CBR), 348
Cathode rays (CRI), 124
CD-ROMs (compact disc read-only
memory), 123
Cell phones, 5–6, 66, 200
Cellular systems, 212
Centralized processing, 121–122
Centralized systems, 99
Change management
defined, 20
Eastman Kodak, 47
European Union (EU), 422
Fuji, 361
Gucci, 23
HSBC Holdings PLC, 364
Hyatt Regency Osaka (HRO), 190
IBM, 116
International Association of Chiefs of Police,
175
International Data Corporation, 116, 427
Kazaa, 427
KeyPost, 253
Lenovo, 146
Li & Fung, 96
Chat
as Internet service, 204
ChicagoCrime.org, 141
Chief information officer (CIO)
defined, 68
Chief knowledge officers (CKO), 68
Mandarin Oriental, 8
Nationwide Business Directory of Australia, 182
Nestlé, 99
Index
I-5
Chief privacy officers (CPO), 68
Chief security officers (CSO), 68
Child Pornography Act, 240
Children
Internet use and, 439–441
Children’s Online Privacy Protection Act
(COPPA), 421
Choice
decision making and, 335
Clasification
defined, 173
Computer hardware
defined, 15
IT infrastructure and, 117–129
Computer literacy, 13
Computer Matching and Privacy Protection Act
of 1988, 421
Computer operation controls, 245
Computer Security Act of 1987, 421
Computer software, 118
Computer Software Copyright Act, 426
Computer viruses, 234
Computer vision syndrome (CVS), 435. See
also Health risks
Consumer-to-consumer electronic commerce
(C2C), 313
Content provider, 307
Control weaknesses, 249
Controls
defined, 231
Conversion, 376
Cookies
defined, 423
explained, 424
Copyright
as intellectual property, 426–427
Core competency, 94–95
Corporate firewalls, 251
Corporate Network Infrastructure, 193
Cost
Cycle time, 101
Data
defined, 11
sale of, 416–417
Data administration, 179
Data cleansing, 180
Data definition, 166
Data dictionary, 166
Data flow diagram (DFD), 382
Data management software, 118, 134
Data management technology, 118
defined, 15
Data manipulation language, 168
Data marts, 170
Data mining, 173–174
Data protection
European directive on, 422
Data quality
ensuring, 179–180
system errors and, 429
Data quality audit, 180
Data resources
managing, 178–180
Data security controls, 245
Data visualization, 343
Data warehouses, 170
Data workers, 45–46
Database management system (DBMS)
capabilities of, 166–168
defined, 165
object-oriented, 169
object-relational, 169
Database server, 176
Databases
defined, 159
web and, 174–178
DBMS. See Database management system
(DBMS)
Decentralized systems, 99
Decision making
as business objective, 7–10
competitive strategy and, 105
databases and, 106
decision quality and, 336–337
enhanced, 334
improving, 70–71, 181, 221, 259,
289–290, 333
information systems and, 333–337
process of, 335–336
stages in, 336
supporting technologies and, 336–337
using web tools and, 106–107
Decision support systems (DSS), 55–57,
337–341
intelligent systems and, 346–352
Decisions
types of, 334
Deep packet inspection, 255
Delivery Information Acquisition Device
(DIAD), 16, 17
Demand planning, 275
Denial-of-service attacks, 237
Descartes rule of change, 419
Design
competing on, 100–102
decision making and, 335
improving quality of, 101–102
Desktop productivity tools and software
packages, 133
Class
concept of, 384
Click fraud, 240
Clicks-and-mortar, 313
Clickstream tracking, 314
Client/server architectures, 122
Client/server computing, 121, 194
Clients, 121–122
Cloud computing, 140
Clustering
defined, 173
Coaxial cable, 199
COBOL (Common Business Oriented
Language), 132
Code of conduct
professional, 420
Collaborative filtering, 315
Common Gateway Interface (CGI), 176
Communication
analogy signals, 196
broadband, 192
cable internet connections, 201
cell phones, 5–6, 66, 200
extended star networks, 198
fiber optics, 199
microwave systems, 199–200
social networking and, 306–309
topology, 197–198
transmission speed, 200
trends in, 191–192
twisted wire, 198
wireless transmission media, 199–200
workgroup network model, 197
Communication networks, 196–200
Competition
globalization and, 97
Competitive advantage
as business objective, 7–10
customers and, 83
internet and, 90
Competitive forces model, 82–83
internet and, 91
Competitive strategies
customers, 83
four basic, 88
Competitors
new, 82–83
traditional, 82
Component-based development, 385
Computer-aided design (CAD), 102, 357,
385–386
Computer abuse, 431
Computer crime
abuse and, 430–431
defined, 237
examples of, 239
Computer forensics, 244–245
Computer Fraud and Abuse Act, 240
determining, 386–387
Cost transparency, 303
Cracker
defined, 236
Credit card payment systems, 322
Credit cards
technology and, 415
Crime
computer abuse and, 430
Critical thinking
defined, 21
CRM software, 279–282
Cross-functional systems, 145
Cross-selling, 280–282
Culture
defined, 14
Customer decision-support systems (CDSS),
345
Customer intimacy, 314
as business objective, 7–10
Customer lifetime value (CLTV), 282–283
Customer loyalty management
process map for, 282
Customer relationship management systems
(CRM)
business value of, 283
defined, 62–64, 278–279
leadership and, 84–85
Porter’s competitive forces model,
82–83, 91
software for, 279–282
Customer service, 280
Customers, 83
Customization, 303, 380
e-commerce and, 302
Cyberbullying, 440–441
Cyberterrorism, 240
Cybervandalism, 236
Cyberwarfare, 240
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